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Customer Relationship Management

CRM is “the development and maintenance of mutually beneficial long-term relationships with strategically significant customers”

Course Instructor Chandra Sekhar

Beginner Intermediate Advanced
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  • 7 High Quality video
  • 3 Study Guides
  • 0 Questions
  • 180 days access
  • Access on mobile and TV
  • Certificate of Completion

₹ 5000.00

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CRM is “the development and maintenance of mutually beneficial

long-term relationships with strategically significant customers”

CRM is “an IT enhanced value process, which identifies, develops,

integrates and focuses the various competencies of the firm to the

‘voice’ of the customer in order to deliver long-term superior

customer value, at a profit to well identified existing and potential

customers”.


Course Details

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