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ITIL® Intermediate Continual Service Improvement

The Continual Service Improvement (CSI) module is one of the certifications within the ITIL® Service Lifecycle work stream.

Course Instructor spandana Regallar

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This module focuses on the principles and techniques from the Continual Service Improvement stage of the ITIL Lifecycle, but does not go into detail about specific processes.

The CSI certification focuses on how organizations and individuals can strategically review the products and services they have produced following the strategy, design, transition and operation stages of the IT Service Lifecycle and offers guidance on how this process should be organized and executed. It also includes guidance on the tools and technology that can be used to support CSI activities as well as how to evaluate risks and critical success factors.

The course covers management and control of activities and techniques within the Continual Service Improvement phase of the ITIL Lifecycle, but it does not provide the full detail of each supporting process.

CSI practices can help businesses and projects continue to meet and adapt to the changing needs of end users as well as improving efficiencies and returns on investment for organizations.


Course Details

  • ?Earlier ITIL (V2) Foundation plus Foundation Bridge ? ITIL Expert Certificate in IT Service Management (achieved via Service Manager or Practitioner bridging routes).
  • Chief information officers (CIOs) • Chief technology officers (CTOs) • Managers • Supervisory staff • Team leaders • Service designers • IT architects • IT planners • IT consultants • IT audit managers • IT security managers • ITSM trainers involved in the ongoing management, coordination and integration of transition activities within the service lifecycle • Individuals who require a detailed understanding of the ITIL service transition stage of the ITIL service lifecycle and of how it may be implemented to enhance the quality of IT service provision within an organization • IT professionals working within, or about to enter, a service transition environment and requiring a detailed understanding of the processes, functions and activities involved • Individuals who have attained the ITIL Foundation Certificate in IT Service Management and wish to advance to higher level ITIL certifications • Individuals seeking the ITIL Expert Certification in IT Service Management for which this qualification can be one of the prerequisite modules • Individuals seeking progress toward the ITIL Master Certificate in IT Service Management for which the ITIL Expert is a prerequisite.
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