ITIL® Intermediate Continual Service Improvement
The Continual Service Improvement (CSI) module is one of the certifications within the ITIL® Service Lifecycle work stream.
Course Instructor spandana Regallar
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- ?Earlier ITIL (V2) Foundation plus Foundation Bridge ? ITIL Expert Certificate in IT Service Management (achieved via Service Manager or Practitioner bridging routes).
- Chief information officers (CIOs) • Chief technology officers (CTOs) • Managers • Supervisory staff • Team leaders • Service designers • IT architects • IT planners • IT consultants • IT audit managers • IT security managers • ITSM trainers involved in the ongoing management, coordination and integration of transition activities within the service lifecycle • Individuals who require a detailed understanding of the ITIL service transition stage of the ITIL service lifecycle and of how it may be implemented to enhance the quality of IT service provision within an organization • IT professionals working within, or about to enter, a service transition environment and requiring a detailed understanding of the processes, functions and activities involved • Individuals who have attained the ITIL Foundation Certificate in IT Service Management and wish to advance to higher level ITIL certifications • Individuals seeking the ITIL Expert Certification in IT Service Management for which this qualification can be one of the prerequisite modules • Individuals seeking progress toward the ITIL Master Certificate in IT Service Management for which the ITIL Expert is a prerequisite.