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ITIL® Intermediate Planning protection and Optimization

The Planning, Protection and Optimization (PPO) module is one of the certifications in the ITIL® Service Capability work stream.

Course Instructor spandana Regallar

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  • 180 days access
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  • Certificate of Completion

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The module focuses on the practical application of PPO practices in order enable capacity, availability, IT service continuity, information security and demand management.

The content of the course is based mainly on the best practice guidance contained in the ITIL Service Design publication.

The PPO course is designed to develop organizations’ and individuals’ understanding of the ITIL Service Design processes. It can help ensure that new and updated services, service management systems and tools, technology architecture, processes and measurement systems, methods and metrics are designed to meet user needs and will require little further change once introduced.


Course Details

  • ?Earlier ITIL (V2) Foundation plus Foundation Bridge ? ITIL Expert Certificate in IT Service Management (achieved via Service Manager or Practitioner bridging routes).
  • IT professionals • Business managers • Business process owners • Individuals who require a deep understanding of the ITIL Certificate in the Release, Control and Validation processes and of how it may be used to enhance the quality of IT service support within an organization. • IT professionals that are working within an organization that has adopted and adapted ITIL, and who need to be informed about, and thereafter contribute to, an ongoing service improvement programme • Operational staff involved in change management, release and deployment management, service validation and testing, service asset and configuration management, request fulfilment, change evaluation and knowledge management, and who wish to enhance their role-based capabilities • Individuals who have attained the ITIL Foundation Certificate in IT Service Management and wish to advance to higher level ITIL certifications • Individuals seeking the ITIL Expert Certificate in IT Service Management for which this qualification can be one of the prerequisite modules • Individuals seeking progress toward the ITIL Master Certificate in IT Service Management for which the ITIL Expert is a prerequisite.
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