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ITIL® Intermediate Release Control and Validation

The Release, Control and Validation (RCV) module is one of the qualifications in the ITIL® Service Capability work stream.

Course Instructor spandana Regallar

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 The module focuses on the practical application of RCV practices in order to enable the successful planning, testing and implementation of new services that meet the organization’s or users’ needs.

The content of the course is based mainly on the best practice guidance contained in the ITIL Service Transition publication.

The RCV course is designed to develop organizations’ or individuals’ understanding of the ITIL Service Transition processes. It can ensure transitional changes are effectively managed, new services are validated and tested and that release and deployment fulfil organizational requirements. RCV also provides guidance on evaluating change and managing knowledge to improve decision-making processes.


Course Details

  • ?Earlier ITIL (V2) Foundation plus Foundation Bridge ? ITIL Expert Certificate in IT Service Management (achieved via Service Manager or Practitioner bridging routes).
  • • IT professionals • Business managers • Business process owners • Individuals who require a deep understanding of the ITIL Certificate in the Release, Control and Validation processes and of how it may be used to enhance the quality of IT service support within an organization. • IT professionals that are working within an organization that has adopted and adapted ITIL, and who need to be informed about, and thereafter contribute to, an ongoing service improvement programme • Operational staff involved in change management, release and deployment management, service validation and testing, service asset and configuration management, request fulfilment, change evaluation and knowledge management, and who wish to enhance their role-based capabilities • Individuals who have attained the ITIL Foundation Certificate in IT Service Management and wish to advance to higher level ITIL certifications • Individuals seeking the ITIL Expert Certificate in IT Service Management for which this qualification can be one of the prerequisite modules • Individuals seeking progress toward the ITIL Master Certificate in IT Service Management for which the ITIL Expert is a prerequisite.
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