ITIL® Intermediate Service offerings and Agreements
The Service Offerings and Agreements (SOA) module is one of the certifications in the ITIL® Service Capability work stream.
Course Instructor spandana Regallar
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- ?Earlier ITIL (V2) Foundation plus Foundation Bridge ? ITIL Expert Certificate in IT Service Management (achieved via Service Manager or Practitioner bridging routes).
- IT Professionals • Business managers • Business process owners • Individuals who require a deep understanding of the Service Offerings and Agreements processes and of how it may be used to enhance the quality of IT service support within an organization • IT professionals who are working within an organization that has adopted and adapted ITIL and who need to be informed about, and thereafter contribute to, an ongoing service improvement programme • Operational staff involved in service portfolio management; service level management; service catalogue management; demand management; supplier management; financial management for IT services and business relationship management who wish to enhance their role-based capabilities • Individuals who have attained the ITIL Foundation Certificate in IT Service Management and wish to advance to higher level ITIL certifications • Individuals seeking the ITIL Expert Certificate in IT Service Management for which this qualification can be one of the prerequisite modules • Individuals seeking progress toward the ITIL Master Certificate in IT Service Management for which the ITIL Expert is a prerequisite.