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Manual-AXELOS ITIL® Practitioner Guidance-ISBN-9780113315307

ITIL® Practitioner Guidance is the essential reference text which accompanies the ITIL Practitioner qualification.

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Fully integrated with the ITIL Practitioner syllabus, this publication is also a practical guide that helps IT service management (ITSM) professionals turn ITIL theory into practice through case studies, worksheets, templates and scenarios.

The book assumes knowledge of ITIL and ITSM up to ITIL Foundation level, and begins with a discussion of the guiding principles of ITSM:

  • Focus on value

  • Start where you are

  • Progress iteratively

  • Be transparent

  • Keep it simple

  • Design for experience

  • Work holistically

  • Observe directly

  • Collaborate


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