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Manual-ITIL® Service transition-ISBN-9780113312337

Service Transition provides guidance and process activities for the transition of services in the operational business environment

Course Instructor spandana Regallar

Beginner Intermediate Advanced
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 Service Transition covers the broader, long-term change management role, release and deployment practices, so that risks, benefits, delivery mechanisms and the support of ongoing operational services are considered.

Each of the five core titles shares a consistent structure; the various practice elements are easily navigated and extensively cross-referenced. Concepts and guidance in this publication include:

  • Managing organisational and cultural change

  • Knowledge management

  • Service knowledge management system

  • Methods, practices and tools

  • Measurement and control

  • Companion best practices.


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